Frequently Asked Questions

What are the specifications of the broadcasted digital signal?

The technical specifications of the digital terrestrial broadcasts can be found in the Digital Terrestrial Television Broadcasting Frequency Plan⁽¹⁾, which defines, among other things, the coordinates of the Transmitters Sites, the allowed transmission power, the frequencies for each site, etc.

^{(1) JMD 42800/5-10-2012, G.G. 2704/Β’/5-10-2012, JMD 18/2020, G.G. Β’ 1752, JMD 22176/2021 G.G. Β’ 3011, JMD 36/2021 G.G. 4520}

What specific technology is used?

The technology mandated by law for the digitization of the television signal is DVB-T transmission standard with MPEG-4 (or H.264) encoding. which refers to the transmission standard as well as the encoding protocol. This configuration is still in use today ⁽¹⁾.

⁽¹⁾^{Rights of Use}^{Radio Frequencies of}^Digea^:^{JMD 716-003/30/4/2014, JMD 18/2020, G.G. Β’ 1752, 7/5/2020, Decision EETΤ 951/01/2020, G.G. Β’ 3725, 7/9/2020, JMD 22176, G.G. Β’ 3011, 8/7/2021, JMD 36/2021, Decision EETTΤ. 1019/01 G.G. Β’ 148, 20/01/2022}

Why can’t I watch the regional TV stations of other areas?

Each regional TV channel may be broadcasted in a specific Regional Zone, as defined by law ⁽¹⁾. Digea broadcasts all regional TV channels that hold a valid license and viewers can only watch the channels that are broadcasted within the Regional Zone they are located.

^{(1) law 4262, article 37 G.G., 114, 10/05/14}

Is there a subscription fee?

No. All free-to-air TV channels can be watched free of charge in areas covered by the digital network of Digea ⁽¹⁾.

^{(1) after obtaining the relevant license from the National Broadcasting Council [E.S.R. in Greek])}

Can I watch the TV channels via a satellite dish?

Digea does not provide direct-to-home satellite reception service. Viewers can receive the commercial nationwide and regional TV channels broadcasted by Digea via terrestrial reception, i.e. through their antenna and not through a satellite dish.

What can I do if I live in an area that is not serviced by Digea?

Digea has built and operates a digital terrestrial television transmission network servicing most of the country, as mandated by law ⁽¹⁾.

The technical parameters of each mandatory Transmitter Site, such as its coordinates, transmission power, operating frequencies, etc. are defined in the Digital Terrestrial Television Broadcasting Frequency Plan ⁽¹⁾.

To extend the digital TV coverage to areas not serviced by the network of Digea ⁽²⁾, (known as “white areas”), the following options are available:

Ι. Installation of local gap-fillers by initiative of other interested parties.

In accordance with the applicable legislation ⁽³⁾ third parties, such as Municipal authorities, are allowed to install and operate low power digital gap-fillers in order to extend the digital signal coverage in their area. They are required to cover the costs for the procurement, installation, operation and maintenance of these gap-fillers, while Digea is required to cooperate with any such third party through the whole process. The detailed procedure can be found on the Digea website ⁽⁴⁾. In any case, the operation of these gap-fillers and what content is being broadcast (or not) is the sole responsibility of the third party that installs it, in compliance with the above mentioned regulations

ΙΙ. Project for universal television coverage by the Ministry of Digital Governance.

For specific implementation guidelines, as well as any further information, you may contact the Ministry of Digital Governance: https://white-areas.gov.gr, email: support@tvcoverage.gr, phone: 215 215 7840

⁽¹⁾^{JMD 716-003/30/4/2014, JMD 18/2020, G.G. Β’ 1752, 7/5/2020, Decision EETΤ 951/01/2020, G.G. Β’ 3725, 7/9/2020, JMD 22176, G.G. Β’ 3011, 8/7/2021, JMD 36/2021, Decision EETT 1019/01 G.G. Β’ 148, 20/01/2022}

^{(2) according to the Frequency Plan
(3) article 6 par.2, Decision No 716-003/2014 ( G.G. Β’ 1693/25-6-2014) of E.E.T.T.
(4) For the relevant procedure click here (only available in Greek)}

What equipment do I need in order to watch the free-to-air TV channels?

The only equipment you need is a TV set with an integrated DVB-T/MPEG-4 receiver or a TV set connected to an external DVB-T/MPEG-4 receiver, and a simple antenna for the reception of the digital signal.

How can I watch TV on my computer?

You can watch TV on your computer by connecting a digital TV Tuner to it. You will have to use an outdoor or indoor TV antenna.

I cannot receive digital signal. What is wrong?

Possible reasons:

Location

Your area may not yet be serviced by digital signal. You can check digital signal coverage at your location here.

Local obstacles (man-made or natural)

Digital signal reception may be obstructed by terrain (mountains, hills) or other obstacles closer to your location like trees or tall buildings. Ensure that there is no obstacle blocking the line of sight between your receiving antenna and the Transmitter site that serves your area. If that is not possible, you can try to receive the signal by reflection, using an amplifier if necessary.

Interference (large scale or local)

The reception in certain locations may sometimes be affected by interfering signals. Digea operates on frequencies that are defined by law and are allocated for exclusive use by our network ⁽¹⁾, so in case interference from third party transmissions occurs, we document the incident and notify the appropriate authorities that will have to take action in order to resolve the issue.
In case many people in your immediate area are having problems receiving a particular TV channel bundle or a specialized technician has verified that there are interfering signals present, please let us know so we can assess the incident and determine its cause. Click here to contact us.

Cabling

A cable in your antenna installation may have been unfastened or a connection gotten loose during bad weather conditions such as strong winds or storms. Similarly, your decoder or TV set may accidentally have been disconnected as a result of everyday activities such as cleaning or moving furniture. We recommend that you check that all cables are connected properly.

Installation

There might be a malfunction in a component of your reception installation, such as the antenna, its cabling, mixers, amplifiers, distributors, sockets etc. You may need to consult a qualified technician in your area.

Decoder settings

Some problems can be resolved by retuning your receiver. If you have performed an “automatic channel search/scan” and still are missing some TV channels, try looking for them with a “manual search/scan” in their specific frequency. You can also try resetting your receiver to its factory settings. You can find detailed instructions here.

^{(1) JMD 716-003/30/04/2014, JMD 18/2020, G.G. Β’ 1752, 7/5/2020, Decision EETT 951/01/2020, G.G. Β’ 3725, 7/9/2020, JMD 22176, G.G. Β’ 3011, 8/7/2021, JMD 36/2021, 30/09/2021, Decision EETT 1019/01 G.G. Β’ 148, 20/01/2022}

My TV has an integrated MPEG-4 decoder, but I cannot receive digital signal. What can I do?

First, you will have to check whether your area is serviced by our Transmitter Sites (click here). Next, we recommend that you try retuning your receiver, or reset to “factory settings” (you can find instructions here). In any case, consult the user’s manual of your TV.

My digital signal reception is weak and the video is breaking up or freezes. What should I do?

Your antenna may not be properly oriented towards a Transmitter Site.

Visit the Coverage Map to find out which Transmitter Site is recommended for your area, by clicking here.

If there is digital coverage in your area, try pointing your antenna towards the Transmitter Site that provides the strongest signal. The use of an amplifier may be necessary if you still are not satisfied with the received signal strength and quality. We recommend consulting with a qualified technician in your area.

There is also a possibility that the tuner or the decoder of your device is “stuck” and needs a reset to its factory settings. You can find instructions here.

My devices are connected correctly, but the digital programs do not appear as they should, for example I do not receive the programs on one specific frequency. What can I do?

Check all connections and cabling. Are they all in place? Are there any damaged cables?
Perform a new channel search/scan, “automatically” or “manually”.
Restart your receiver. Unplug your decoder for a few minutes and then plug it in again.
Check the orientation of your antenna. It should face the Transmitter Site from which you receive the strongest signal, according to the Coverage Map.
Perform a test with a simple indoor antenna. If you receive all channels with the indoor antenna then there is a problem with the outdoor antenna/installation. For best reception with an internal antenna, place it on a high spot in the room..
Disconnect the decoder for 30 minutes to let it cool down in case it has overheated.
Use a signal amplifier in your installation. If you are in an area of marginal coverage, try turning up the gain of the amplifier if it has that option.
Conversely, if you receive very strong signal from a Transmitter site, remove the signal amplifier from your installation or turn down its gain. Some receivers tend to malfunction when they detect a very high signal level in their input, causing reception problems.
Contact the dealer from which you bought your device or a qualified technician. If the problem persists, your device may be damaged or there might be a more complicated issue with your installation.
Consult a technician of your choice.

I was watching TV and suddenly there is no audio. What can I do?

Check the audio volume using your remote control.
Restart your device.
Unplug your device for a few minutes.
If the problem persists, consult the dealer from which you bought your device or a qualified technician of your choice.

Picture colors seem faded. Why is that?

Check the color profiles or balance in the video settings of your device. Check whether a preset picture profile is active (e.g. movie mode).
Make sure an “eco mode” or similar is not active on your device.
Turn your device off for a few minutes and then back on. Perform a factory reset of your device
If you are using an external decoder (set-top box) and connect it to the TV via SCART or Component V/A (RCA), use HDMI instead.

If the problem is not resolved by any of the above, there is probably a malfunction in your device. Contact the dealer from which you bought your device or a qualified technician.

TV reception is lost after bad weather. What should I do?

Adverse weather conditions may weaken digital signal reception. If you are in an area with marginal coverage, reception may indeed worsen during bad weather. If however the problem persists after the weather is back to normal, check your installation. The orientation of your antenna may have shifted due to strong winds, or a cable may have been cut or disconnected.

The video and audio are out of sync. What can I do?

If you are watching a program where video and audio are not in sync, turn your external decoder (or your TV set with an integrated decoded) off for a few minutes and then turn it back on.

If the problem persists, try clearing the stored channels and add them again, either by deleting all channels and performing “automatic rescanning”, or by “resetting to factory settings”. (You can find instructions here).

If the problem persists you may need to consult a qualified technician of your choice.

I have lost a channel bundle. Can I search for these specific channels without having to do an automatic rescanning for all channels?

Of course. You only need to know the frequency on which the specific channel bundle is broadcast from the Transmitter Site that serves your location. Then, find the “Manual Search” setting in the “Settings” menu of your device and enter the frequency you are looking for. Click here to find the frequencies of the TV channels in each Transmitter Site.

I retuned my receiver and now the order of the TV channels has changed. How can I sort them according to my preferences?

After performing an automatic scan, a receiver usually stores channels either alphabetically or in order of reception frequency.

If you wish to change the order of the stored TV channels you will have to use the “channels processing” or similar option in the menu of your device ⁽¹⁾.

^{(1) Each device and/or brand differs and may therefore follow a different procedure for scanning and storing channels. The described steps correspond to the most commonly used wordings, therefore if you require more specific information you may have to refer to the operating manual of your device.}

Do weather conditions and sea paths affect the TV signal?

Like all wireless communications, the operation of digital terrestrial television is based on the propagation of radio waves from a transmitting point, the Transmitter Site, to a receiving point that is the antenna of the viewer. Certain weather conditions can affect signal propagation, resulting in video distortion, signal loss, or interference.

The most common way that weather conditions affect the propagation of the TV signal is through refraction. Under certain conditions, mainly intense heat or humidity, changes in the refractive index of the atmosphere can cause the signal to “bend” and slightly change direction.

When over the surface of the sea, there is an increased possibility of irregular and rapid change of the refractive index, which bends the propagated signal in unpredictable directions so much that it arrives at the receiving location weakened, or even not at all.

Conversely, it is possible that another signal from a distant Transmitter Site, even from another country, is amplified by this phenomenon and allowed to interfere with the reception of the desired nearby signals.

Can reception instability due to weather conditions be prevented or mitigated by the broadcasting network operators?

Reception instability due to tropospheric propagation of the television signal is a complex phenomenon that depends significantly on the weather conditions that are present in a specific area. As such, it is not possible to deal with it by constantly changing the local operation parameters of the network, which in any case are strictly defined by law ⁽¹⁾^.

⁽¹⁾^{JMD 716-003/30/04/2014, JMD 18/2020, G.G. Β’ 1752, 7/5/2020, Decision EETTΤ 951/01/2020, G.G. Β’ 3725, 7/9/2020, JMD 22176, G.G. Β’ 3011, 8/7/2021, JMD 36/2021, 30/09/2021, Decision EETT 1019/01 G.G. Β’ 148, 20/01/2022}

How can I fix the signal reception problems caused by weather conditions or reception over sea paths?

These problems are more intense during certain periods of the year and often at specific times of day, for example during early evening hours. They can also appear either in single reception channels or throughout the whole spectrum range, depending on the prevailing conditions, the number of received signals, etc.

It is recommended that you wait for the weather conditions to change, which will lessen the effect of the problem. It is not recommended to perform an automatic retune under these conditions, as your receiver may store channels received from distant Transmitter Sites, even from another country, instead of the wanted ones. If you have to perform a channel scan, it is best to use “manual search” only on the operating frequencies of the Transmitter Site that serves your area.

If it is confirmed that these transient interference incidents are caused by distant signals coming from a specific direction (for example another country), then a slight change in the orientation of the receiving antenna may reduce the effect of the problem to some extent.

Why was the 700 MHz and not some other frequency band selected for the 2nd Digital Transition?

According to the applicable decision of the European Union⁽¹⁾“Spectrum in the 700 MHz frequency band, provides both additional capacity and universal coverage, in particular for the economically challenging rural, mountainous and insular areas, as well as other remote areas, predetermined in accordance with areas that are a national priority, including along major terrestrial transport paths, and for indoor use and for wide-range machine-type communications”.

^{(1) Decision (EU) 2017/899}

Why did the 2nd Digital Transition take place? Who made the decision?

According to European Union legislation ⁽¹⁾, the 700 MHz bandwidth that was used for digital television broadcasting is now allocated for the development of 5G network by telecom operators. Thus, the new transition is performed in order to clear the 700 MHz band and move digital television broadcasts to frequencies within the remaining TV spectrum.

^{(1) Decision (EU) 2017/899}

Were any TV channels added or removed during the 2nd Digital Transition?

No TV channels were added or removed. The transition only affected the frequencies of the broadcasts and not their content.

Who decided the timeframe of the 2nd Digital Transition?

The timeframe of the new transition, along with all necessary technical specifications, were defined in the new Frequency Plan issued by the General Secretariat of Telecommunications & Post of the Ministry of Digital Governance ⁽¹⁾.

⁽¹⁾^{JMD 716-003/30/04/2014, JMD 18/2020, G.G. Β’ 1752, 7/5/2020, Decision EETT 951/01/2020, G.G. Β’ 3725, 7/9/2020, JMD 22176, G.G. Β’ 3011, 8/7/2021, JMD 36/2021, Decision EETΤ 1019/01 G.G. Β’ 148, 20/01/2022}

What is a decoder?

It is an electronic device that receives a signal from a connected antenna (indoor or outdoor) and transforms it to a form compatible with a TV of older technology (such as CRT). Specifically, it receives the digital signal from the antenna and after decoupling it and decoding it, makes it possible to play on it.

Does each TV set require a separate decoder?

A separate external decoder is required for each TV. If you connect all TVs to the same set-top box, they will all display the same channel.

When I connect an external decoder, do I need to retune and store the channels again?

Yes, you will need to perform “automatic search/scan”, using the external decoder’s remote and not the TV’s, as you will only need the TV’s remote for turning the TV on/off and for sound and color settings, etc. See how to retune your device here.

What are the basic types of decoders (receivers) for digital terrestrial reception?

The decoders for digital terrestrial reception are either Standard Definition (SD) or High Definition (HD). There are also more advanced models that are also satellite receivers, but these too perform the same basic functions in terms of terrestrial DVB-T signal reception.

If you own an older CRT TV set or a flat screen TV (LCD/ Plasma) without an integrated DVB-T/MPEG-4 receiver and without an HDMI port, then a simple decoder set-top box with SCART or RCA (3 colors – yellow, white, red) ports will be enough.

If your TV is flat screen (LCD/ Plasma) without an integrated DVB-T/MPEG-4 receiver, but does have an HDMI port, we recommend a decoder with HDMI output, for better viewing quality.

How do I connect the decoder?

Step 1. Connect the aerial cable (antenna) to the decoder (RF IN port).

Step 2. Connect your decoder to your TV using the appropriate cable (SCART, RCA or HDMI).

Step 3. Power the decoder on.

Step 4. Using your TV’s remote, find the input port in which you have connected the decoder. They are usually labelled AV 1,2…, ΕΧΤ 1, 2…, HDMI 1, 2… etc.

Step 5. Set your decoder using its own remote control, following the instructions in its manual. To make things easier, you can choose “automatic search/scan”.

If however some or all channels are not discovered, perform a manual search/scan.

Next, you can switch between channels using the decoder’s remote.

You will only need the TV’s remote to turn it on/off and for sound and color settings, etc., but not for switching between channels.

There are multi-function remote controls available in the market that can control multiple devices.

My decoder is behaving erratically or not responding at all. What should I do?

If your decoder is behaving erratically, whether it is an integrated or an external one, we recommend that you try to “reset to factory settings” following these steps:

Select Factory Settings at Tools tab and click OK.
Confirm your selection by clicking Yes.
If prompted for a password, press 0-0-0-0 or 1-2-3-4.
In the initial installation tab, select your preferred language and click ΟΚ.

When the search is complete, click OK to watch the program you want.

Each device and/or brand differs and may therefore follow a different procedure for scanning and storing channels. The following steps depict the most commonly used wordings, therefore if you require more specific information you may have to refer to the operating manual of your device.

How do I connect both an external decoder and a gaming console to my TV?

If your TV does not have an integrated DVB-T/MPEG-4 decoder and you need to connect an external decoder, use one picture and sound cable (SCART, RCA or HDMI) for the decoder and one for the game console. To do so it is a prerequisite that the TV has a port available for every device.

After retuning I see a black screen for all High Definition (HD) channels. What should I do?

Your receiver may not support High Definition video. You can verify this by checking the user manual of your device. If you wish, you can delete the HD channels that are not displayed and continue watching the TV channels in standard definition.

My TV and decoder are both High Definition (HD), however I still cannot watch TV programs in HD. What could be the problem?

If your device supports HD resolution, try to retune your receiver. Check whether the Transmitter Site which serves your location broadcasts TV channels in HD resolution. Consult the TV Channels Broadcasting Frequencies section, to see the available channels from the Transmitter Site that serves your location.

The device displays a message "HD service not supported". What does it mean?

Your TV or external decoder may not be able to display HD content. If the Transmitter Site that serves your location broadcasts channels in HD resolution and you are using a TV with an integrated MPEG-4 decoder or an external MPEG-4 decoder, you can consult the operating instructions to properly set up your device or contact the store where you purchased the device. You can also contact an authorized retailer of the manufacturer brand.

What is the resolution of HD video?

Digea broadcasts HD (High Definition) in 1920x1080i resolution with a 16:9 aspect ratio.

The EPG appears only in English. Why?

In order to view program information in Greek, make sure that your digital receiver supports the Greek language and set it in this particular mode.
Even if it does support Greek, it is possible that the decoder chooses English by default due to its factory settings. In any case, you can consult the user’s manual of your device. Our company provides the Electronic Program Guide (EPG) service for the commercial TV channels in both Greek and English.

The external decoder displays wrong times in the EPG schedule. What should I do?

Set the correct time on your decoder via its settings menu.

My receiver displays time correctly, however programs on the EPG appear wrong. What is the problem?

If there is a slight change in a channel’s program flow (i.e. late start), then the information provided by the EPG service may not be fully in sync with the actual schedule. This information is provided directly by the TV channels.

Digital Terrestrial Television

It is the method by which the TV signal is transmitted to our homes or anywhere there is a TV receiver. The term terrestrial is used since the broadcasting is performed from land-based Transmitter Sites and not via satellite for example, while digital television refers to the type of television signal that reaches our homes and not the type of television or decoder device.

Single Frequency Network (SFN)

Single Frequency Network is a network of synchronized Transmitter Sites (stations), that transmit identical signals on the same radio channels (frequencies).

Switch-off

Ceasing of analogue terrestrial television signal transmission with simultaneous activation of digital terrestrial signal.

Switchover

The transition process from analogue to digital television.

Decoder / Receiver

An electronic device used for decoding and playing video, audio as well as other types of MPEG data. When connected to an antenna (indoor or outdoor) the decoder turns the received transmission into a signal compatible with television sets of older technology. Modern television sets usually have an integrated decoder, some however (mainly older sets) may only support the MPEG-2 format and not MPEG-4.

Transmitter Site

The station from which the digital terrestrial television signal is broadcasted.

Gap filler

Also known as a local retransmitter, the Gap Filler is a small-powered digital terrestrial broadcasting station used for digital signal transmission in areas that receive no coverage from any of the main Broadcasting Sites.

Digital Video Broadcasting - Terrestrial (DVB-T)

A standard for digital terrestrial television signal transmission. It operates in the same UHF and VHF channel plans used for analogue broadcasts. Reception is achieved using terrestrial antennas (aerials).

Channel / Frequency Channel

Part of the UHF radio spectrum ranging eight MHz.

Multiplexing

Method that allows digital data from multiple sources to be transmitted through the same communication channel, such as an optical fiber or a UHF channel, thus allowing for better utilization of high-capacity telecommunication channels. The use of multiplexing in digital television allows more than one TV channels to be broadcast in the same frequency, along with supplementary services such as the electronic program guide (EPG).

MPEG-4

Standard for encoding and compressing audiovisual digital data. It is the most widespread method of storing and playing media today and is the basis for the evolution of digital television.

Standard Definition (SD)

A television format that provides video quality of normal resolution (576 lines).

High Definition (HD)

A television format that provides video quality of high resolution (720 or 1080 lines).

Electronic Program Guide (ΕPG)

A service that provides information, such as airing times, duration, short description, about the TV channels’ program. The Electronic Program Guide (EPG) provides information about the weekly schedule of the commercial TV channels. The service supports Greek and English, as long as the TV channels provide the relevant information, and is accessible via the remote of the TV set or of the external decoder.

Moreover, EPG allows for real-time or scheduled channel recording, channel lock, program start reminder, etc.

Each TV channel is responsible for its program, the information provided and any unforeseen changes.

Teletext

Teletext is a data transmission technique via a TV channel’s signal, that is encoded and projected on the TV screen, as long as the TV set supports the technology.

It uses the American Standard Code for Information Interchange (ASCII) encoding method, which consists of 128 characters (letters, numbers, punctuation marks, etc.) that appear on 40 horizontal and 23 vertical lines.

Teletext consists of 800 pages that can include information such as the news, weather forecasts, useful phone numbers, announcements, the channel’s program, game results, etc. It is available, as long as your receivers support this service, by pressing the corresponding button on the remote control.

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